Purolator is one of Canada’s leading courier companies, delivering parcels across the country and internationally. When you send or receive a package with Purolator, you’ll get a Purolator tracking number (also called a PIN) that lets you monitor your shipment’s progress.
In this guide, we explain how to find and use your tracking number to check your package’s status – and what to do if you don’t have it. Whether you’re in Surrey, BC or elsewhere in Canada, using a Purolator tracking number keeps you informed every step of the way.
What is a Purolator Tracking Number (PIN)?
A Purolator tracking number is a unique code assigned to your shipment that you can use to track its journey. Purolator often calls this code a PIN (Package Identification Number). It’s usually a 12-digit numeric or alphanumeric code that you enter on Purolator’s website to see your package’s status.
With this number, Purolator’s system shows when your parcel was picked up, when it’s in transit, and when it’s out for delivery or delivered.
How to Find Your Purolator Tracking Number
Not sure where to find your tracking number? Here are the most common places to look:
- Shipping Receipt or Label: If you shipped the package at a Purolator drop-off or through a partner like FineEx Couriers, the tracking number (PIN) will be printed on your receipt or label. It may be labeled “Tracking #”, “PIN”, or “Waybill”.
- Confirmation Email: When you send a parcel or order something that ships via Purolator, you should receive an email confirmation. That email usually contains the Purolator tracking number for your package (often under “Tracking Information” or “Track Your Shipment”).
- From the Sender: If you’re the recipient and don’t have the tracking number, ask the sender. They should be able to provide the Purolator parcel number (tracking PIN) once the item is shipped.
Every Purolator shipment has a unique tracking number. If you think you haven’t received it, double-check your email (including your spam folder) or any shipment paperwork.
How to Track a Purolator Package (Step by Step)
Once you have the tracking number, you can easily track your Purolator package online:
- Visit Purolator’s Tracking Page: Go to the Purolator website (purolator.com) and open the “Track a Shipment” tool.
- Enter Your Tracking Number/PIN: Input your Purolator tracking number in the tracking field. (You can also enter a reference number if you have one – Purolator treats reference numbers the same as PINs for tracking.)
- Click “Track” to See Status: After entering the number, click the Track button. You’ll see the latest status and history of your shipment – scans like “In Transit” or “Out for Delivery,” along with the expected delivery date.
- Use the Mobile App or Phone: For tracking on the go, use the Purolator mobile app to save your tracking number and get updates. If you prefer, you can also call Purolator at 1-888-744-7123 and provide your tracking number to get an update over the phone.
How to Track a Purolator Package Without a Tracking Number
Don’t have the tracking number? If you’re wondering how to track Purolator without a tracking number, here are some tips:
- Use a Reference Number: Purolator’s tracking page allows you to search by a reference number (like an order ID) if one was provided. Try entering that instead of the tracking PIN to look up your package.
- Check Your Email or Receipt: The tracking number might be hiding in an email from the retailer or Purolator that you missed. Search your inbox (and spam folder) for “Purolator” or “tracking” to see if any message contains your tracking PIN.
- Contact Purolator or the Sender: If you still can’t find it, reach out for help. The sender can often retrieve the tracking number for you. You can also contact Purolator customer service – they might be able to locate your shipment using other details (like your name and address), though without a tracking ID it isn’t guaranteed.
Shipping with DTDC FineEx Couriers (Surrey)
FineEx Couriers is a Purolator Authorized Shipping Agent based in Surrey, BC. When you ship through FineEx, we handle the details and provide you with the Purolator tracking number for your package.
You can even contact FineEx’s to track your Purolator shipment. As a local courier in Surrey (serving surrounding areas), we offer friendly, personalized service. If you have any questions or issues with tracking, our team is here to help. Shipping via FineEx gives you Purolator’s reliable delivery network plus the customer care of a local business.
Frequently Asked Question (FAQs)
How do I find my Purolator tracking number?
Your tracking number (PIN) is usually printed on the Purolator shipping label or receipt when you send a package. If you’re the recipient, the sender should give you the tracking number (often via email or text). Check any shipment confirmation emails for a 12-digit code – that’s your Purolator tracking number.
How can I track a Purolator package without a tracking number?
Purolator’s system needs a tracking PIN or reference number to find your shipment. If you lost the number, first try to locate it (search your emails or ask the sender). You can also try using any reference number on the Purolator tracking page. If that doesn’t work, contact Purolator’s customer service – they may assist if you provide other shipment details, but there’s no guarantee.
Is a Purolator PIN the same as a tracking number?
Yes. The Purolator PIN is the tracking number for your package. “PIN” (Package Identification Number) is simply what Purolator calls their tracking numbers. So if someone asks for your Purolator PIN, just give them your tracking number – it’s the same thing.
Using your Purolator tracking number ensures you’re updated on your shipment at all times. FineEx Couriers is here to help customers in Surrey and nearby areas with all their shipping and tracking needs, making your delivery experience smooth and worry-free.
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